Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and the outcome of a game is determined by chance or by the rules of that game. Previous results do not predict future results. A winning streak does not mean another win is due, and a loss does not make a win more likely.

Only gamble with money you can afford to lose after your essential costs have been paid. Your gambling budget should come from spare income rather than rent, bills, food, savings, credit or money set aside for other important purposes. Never borrow money to gamble, sell possessions to continue playing or use gambling as a way to recover losses.

Practical ways to stay in control

• Decide how much time and money you are comfortable spending before you start.
• Set a personal spending limit and stop when you reach it.
• Keep track of deposits, bets and losses rather than relying on memory.
• Take regular breaks and avoid gambling when tired, upset, stressed or under the influence of alcohol or other substances.
• Do not chase losses by increasing your bets or gambling for longer than planned.
• Keep gambling separate from essential household money and financial commitments.
• Avoid making important financial decisions while you are gambling or immediately after a major win or loss.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

A useful personal rule is to decide your stopping point before beginning a session. When your time or spending limit is reached, finish the session and take a break. Do not change your limit during play simply because you are winning, losing or feeling confident that a result is about to change.

Tools and account controls

Depending on the services and tools available to your account, you may be able to use controls designed to help you manage your gambling. These may include deposit limits, spending limits, session reminders, time limits, temporary breaks, account restrictions or self-exclusion options. The availability, operation and effect of a particular control can vary, so review the information shown in your account and consider the settings carefully before confirming them.

Setting a limit

A limit is most useful when it is realistic, affordable and set before you begin gambling. Consider your income, regular expenses, debts, savings goals and other commitments. A limit should not be based on the amount you hope to win. If you are unsure what an affordable amount is, do not deposit or gamble until you have reviewed your finances and obtained independent guidance.

Taking a break

A temporary break can help you step away from gambling and assess your habits. A break should be treated seriously. Do not attempt to work around a break by opening another account, using another person's account or moving to another gambling service. If you ask for a restriction or break, follow the instructions provided and allow the measure to take effect.

Self-exclusion and account closure

If you need a stronger barrier, self-exclusion or account closure may be appropriate. These measures are intended to prevent or restrict access for an agreed period or until further review. They should not be used as a short-term way to manage a single loss. If you request self-exclusion, provide accurate information and do not try to bypass the restriction. You can also ask a trusted person to support you while the restriction is in place.

Account controls do not replace professional advice or personal support. If you believe gambling is causing harm, consider using more than one protective step, such as stopping play, blocking access where possible, reviewing your finances and speaking with a qualified support service.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not determined by how much a person bets or whether they sometimes win. It is more closely connected with whether gambling is affecting control, relationships, work, study, health or finances. Recognising concerns early can make it easier to take action.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to cut back or stop but finding that you cannot.
• Increasing bet amounts to achieve the same excitement or to recover losses.
• Thinking about gambling throughout the day or feeling restless when you cannot gamble.
• Returning to gamble soon after losing in an attempt to win the money back.
• Hiding gambling activity, deposits, losses or account information from family or friends.
• Borrowing money, using credit or missing bills because of gambling.
• Feeling anxious, guilty, irritable, depressed or unable to sleep because of gambling.
• Arguing with people close to you about gambling or withdrawing from relationships.
• Missing work, study, caring duties or other responsibilities to gamble.
• Selling possessions or using savings intended for essential needs.
• Continuing to gamble despite financial, personal, physical or emotional harm.

One warning sign can be enough to justify a pause and a review of your gambling. You do not need to wait for a crisis before seeking help. Stop gambling, avoid further deposits and speak with someone you trust. Consider contacting an Australian gambling support service, a qualified counsellor, a general practitioner or another suitable health professional for confidential guidance.

If gambling has contributed to serious financial difficulty, consider obtaining independent financial counselling before making decisions about debt, credit or repayment. Do not gamble to deal with stress, sadness, anger or financial pressure. Gambling usually increases uncertainty rather than resolving the underlying problem.

Support, age and player responsibilities

Getting support

Support is available for people who are worried about their own gambling and for family members, partners, friends and other people affected by someone else's gambling. You can seek help even if you are not sure whether your gambling meets a formal definition of harm. A support professional can help you understand your options, create a plan, manage urges and address related financial or emotional concerns.

If you are supporting someone else, avoid paying their gambling debts or giving them money to continue gambling. Choose a calm time to discuss your concerns, use specific examples and encourage them to seek independent help. Protect your own finances and wellbeing, and obtain advice if you feel unsafe or under pressure.

Age and account use

Gambling is for adults who meet the applicable legal age and verification requirements. Do not allow a child or another unauthorised person to access your account, device, payment method or login details. Keep your credentials private, use appropriate device controls and log out when you finish. If you believe a minor has accessed an account or gambling service, stop the activity and seek assistance promptly.

Your responsibility as a player

1. Provide accurate information when opening or maintaining an account.
2. Use only payment methods and funds that you are authorised to use.
3. Understand that gambling outcomes are uncertain and that losses can occur.
4. Set boundaries before gambling and follow them during every session.
5. Use available limits, breaks or exclusion options if you need additional protection.
6. Tell us if you need help applying a safer gambling restriction to your account.
7. Do not attempt to bypass an account restriction or use another person's account.
8. Seek independent support if gambling is affecting your finances, relationships, work, study or health.

If you are in immediate danger

If gambling has contributed to thoughts of self-harm, violence or immediate danger, stop gambling and seek urgent help from emergency services or a crisis support provider in your area. Move to a safe place and contact a trusted person who can stay with you. Your safety is more important than any account, balance or gambling activity.

Responsible gaming is an ongoing process. Review your habits regularly, keep your limits current and act early if your circumstances change. Wishwin Casino encourages players to make informed choices, use available account protections and seek independent support whenever gambling stops being enjoyable or manageable.